Refund & Returns Policy – Alfa Club Wear

At Alfa Club Wear, we take pride in providing high-quality bespoke sportswear tailored to your club’s exact specifications. To ensure a smooth and transparent process, please read our returns and refund policy carefully.

  1. Customised Products (Including Bespoke Club Badges)

Due to the bespoke nature of our products, which are custom-made to your specifications, we cannot accept returns or offer refunds for items that are:

  • Incorrectly sized
  • Ordered in error or due to a change of mind
  • Returned because you no longer like the product
  1. Manufacturing Issues

If your product has a manufacturing defect or issue, you may return it within 14 days of receipt for a full refund or replacement.

Please contact us immediately at sales@alfasports.co.uk if you notice a defect, and we will guide you through the returns process.

  1. Returns Process

To initiate a return:

  1. Email us at sales@alfasports.co.uk to confirm the return and provide details of the issue.
  2. Once your return is approved, send the product back within 14 days of receiving the item to:

Alfa Club Wear
Email: info@alfasports.co.uk
Phone: +44 7485 443337
Address: 40 Bank Street, London E14 5NR

Please ensure the return is shipped within the 14-day period.

  1. Condition of Returns

All returned products must meet the following conditions:

  • Unworn and in the same condition as delivered
  • In their original packaging
  • Swing tags still attached

Failure to meet these requirements may result in a delay or refusal of the return.

  1. Need Assistance?

If you have any questions or require help with your order, please contact us at sales@alfasports.co.uk. Our team is happy to assist you.